Refund policy

Please note the difference in monitor colors and actual colors. while we do our best to assure accuracy , there is a slight difference.

We have a return policy for defective or wrong items only, which means , upon receiving your item and inspecting the print quality you have 24 hours to request a return because of defect or wrong item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at twentythreedesignstudio23@gmail.com. Please note that returns will need to be sent to the following address: [13036 S.E Kent-Kangley Rd. STE-2

Kent , WA. 98030 ] 

If your return is accepted, we’ll send you a confirmation number and instruct you to return the package via USPS. Upon the return of the items, you will be refunded immediately, original purchase price + postage , and include the return postage to us.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at goldissan@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods or custom products (such as special orders or personalized products.) Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at goldissan@gmail.com.